• Call centar: PRODAJA : +381 32 348655 SALON +381 32 344600

Dear consumers,




In accordance with the Law on Consumer Protection (hereinafter: the Law) Linea doo is responsible for non-compliance of goods sold within a period of 2 (two) years from the date of your purchase. Legal liability of LINEA doo does not exist if the delivered goods:

1. corresponds to the description given by the seller and if it has the characteristics of the goods which the seller has shown to the consumer as a sample or model;
2. has the properties necessary for the special use for which the consumer procures it, and which was known to the seller or must have been known to him at the time of concluding the contract
3. has the properties necessary for the regular use of goods of the same kind
4. in terms of quality and functioning corresponds to what is usual for goods of the same type and what the consumer can reasonably expect given the nature of the goods and public promises about the special properties of goods given by the seller, manufacturer or their representatives, especially if the promise is made by advertisements or on the packaging of goods
Please note that the period of conformity of items that are considered consumables may be less than 24 months. The period of conformity for such items is 6 months, unless otherwise prescribed by the manufacturer.
For devices for which the manufacturer does not offer special benefits (eg proper functioning of items for a period longer than 2 years) Linea doo is not obliged to issue a warranty card. The guarantee is a voluntary step of the issuer (manufacturer or trader) by which he offers special benefits to the consumer, but only greater than provided by law.
Complaint procedure
The consumer lodges a complaint in order to exercise the rights based on compliance, warranty, incorrectly calculated price and other defects in the following ways:
1. in person at any of our retail facilities.
2. by calling the number: 032 344 600
3. by sending an e-mail to the mail: linea.cacak@gmail.com
The consumer is obliged to enclose an invoice, a copy of the invoice or any other proof of purchase when filing a complaint. Although the Law does not stipulate the obligation for the consumer to keep the packaging, nor is it a condition for resolving the complaint or a reason for refusing to eliminate the non-compliance, our recommendation is to save the packaging to ensure safer transport of goods to the authorized service.
Important note: Pay attention to the conditions prescribed by the manufacturer in the warranty card issued for the proper functioning of the item for a period longer than 2 (two) years, because it is possible that a special condition that the buyer must comply with is the storage of packaging.
After you file a complaint in one of the provided ways and submit proof of purchase, you will receive a written confirmation or the receipt of the complaint will be confirmed electronically, ie the number under which your complaint is recorded in the records of received complaints. After that, LINEA doo sends the advertised goods to the authorized service at its own expense, which is the only one competent to assess whether the goods are in accordance with the contract or not. After receiving the findings by the authorized service, and within 8 days from the date of receipt of the complaint, we will respond to you in writing or electronically to the complaint.
If the complaint is accepted, it will be resolved within 15 days from the date of submission of the complaint, or within a period of 30 days from the date of submission of the complaint if the technical goods are in accordance with your request. Goods arrived from the service, and for which the complaint is accepted, our company returns to the customer, without costs to the customer. The consumer is obliged to take over the repaired goods or enable their delivery no later than 45 days from the moment when he received the notification that the goods have been repaired and are ready for collection-delivery. After the expiration of that period, LINEA doo does not assume any responsibility for the given goods and the goods can be handed over for recycling. If the complaint is not accepted (eg cases of physical damage do not fall into non-compliance), the customer bears the cost of sending the goods for service and the cost of fault diagnosis according to the price list of the authorized service.
The consumer loses the right to complaint and free servicing by LINEA doo in case of inadequate handling of the device and its use which is not in accordance with the instructions for use, as well as in case of any repairs or repair attempts by unauthorized persons.
Consumer rights when shopping online or in the Call Center
We would like to inform you that according to the Law, purchases through our sales website or Call Center are considered distance selling.
The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered to the state, ie to the state of the person designated by the buyer, but not the carrier. When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
The buyer is obliged to return the product without delay, and no later than 14 days from the day when he sent the withdrawal form. After the expiration of the period of 14 days from the day when he sent the withdrawal, the product can no longer be returned.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the reduced value of the product that arises as a result of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense.
In case of legal withdrawal from the contract, the Seller is obliged to return to the Buyer without delay the amount paid by the Buyer under the contract, including delivery costs, and no later than 14 days from the date of receipt of the withdrawal form. The Seller may defer the refund until it receives the returned goods, or until the Buyer provides proof that he has sent the goods to the Seller, whichever comes first.
The Consumer Protection Act excludes the right of the customer to return the product in certain situations. Bearing in mind the range of goods in our offer:
• delivery of goods produced according to special customer requirements or clearly personalized and
• delivery of goods that are subject to deterioration or have a short shelf life.
Elimination of non-compliance after the expiration of the legal deadline
After the expiration of the legal period of conformity of the goods (2 years), the consumer is responsible for sending the goods for service. In that case, only he bears the costs of sending and receiving the goods and the costs of repairs. The list of services is delivered together with the documentation that comes with the goods, and some manufacturers only provide information about the central authorized service, which further redirects the customer to the nearest authorized service. LINEA doo will be happy to meet the needs of consumers and help them with information about services after the expiration of the legal compliance period.

FAST DELIVERY

Only in Serbia

SUPPORT

08 - 20h

RETURN POLICY

within 14 days on receipt

032 348 655

Call center

FREE DELIVERY

For orders over 10000 RSD